DEG DATABASE INQUIRY
 9/8/2010
 
Track_# Estimating Platform Inquiry Category Year Make
Model		 Resolution Status Origination Date Submission Date Resolution Date Total Time to Resolve
2575 Mitchell - Procedure Page Issue
 		 2001
KIA
SPORTAGE 		Resolved  7/19/2010 11:08:07 AM  7/20/2010 8:10:00 AM  8/6/2010 7:19:00 AM  13 Days 
 
Inquiry Description Resolution Description
Upper Tie Bar - Fan Clutch - A/C Condenser
IssueSummary//We replaced the upper inner tie bar on this vehicle for 1.0. We also also replaced the cooling fan clutch assembly and air condensor. The current database returns a labor value of Included for the fan clutch and condensor which, in our opinion, is incorrect.

SuggestedAction//Please review and correct the database to not show the fan clutch and condensor as included operations.
  		No Change
Proposed Response Text:

THANK YOU FOR YOUR INQUIRY

AFTER A REVIEW AND TESTING OF THE STATED REPAIR SCENARIO IN ULTRAMATE.
THE USER WOULD NEED TO ALSO SELECT R&R RADIATOR WHICH WOULD INCLUDE THE FAN SHROUD PER P-PAGE, THE FAN SHROUD IN TURN IS INCLUDED IN THE R&R OF THE COOLING FAN CLUTCH ASSY PER LABOR NOTE, THIS MEAN THE LABOR FOR THE COOLING FAN CLUTCH ASSY IN ROLLED INTO THE RADIATOR REPLACEMENT TIME. IT WAS ALSO FOUND THAT W/RADIATOR REMOVED THE LABOR TO REPLACE THE CONDENSER IS REDUCED TO .4 PER LABOR NOTE