Frequently Asked Questions (FAQ)
Welcome to the Frequently Asked Questions page. While using the Database Enhancement Gateway’s services for processing your Database Inquiries, questions may arise and require an answer. Below, we have tried to answer some of the most common questions you may have. If you find that your question is not answered on this page, please do no hesitate to email us at firstname.lastname@example.org, or call us at (302) 423-0207.
How much does it cost to submit an inquiry through the DEG?
The DEG does not have a charge associated with using its services. It is a free program for anyone looking to provide feedback to help improve the accuracy of collision estimating data. The DEG has been initially funded by the ASA, AASP, and SCRS. These groups will be seeking alternative sources of funding going forward. If you, your Association, or your company would like to help financially support the DEG so that the service can remain available at no charge, please visit the DEG sponsorship tab.
2. Can the DEG provide me with a recommendation for the best way to complete a repair operation?
There are many resources available for information on the correct procedures to follow when performing a repair operation. The DEG can not recommend or offer repair procedure guidance, however we would always recommend contacting the Original Equipment Manufacturer (OEM) if there is a question on how to correctly perform a repair operation. Many of the OEM websites can be found on the DEG Links tab to help find the information you are looking for. In some cases, we may be able to direct you to a source for OEM repair procedure information.
3. Why do I get more labor for a specific operation from one provider than another?
Different estimating systems are built in different formats, with several factors involved in the “construction” of that labor. Some include more operations (and associated labor), and some require selecting the additional required operations to capture additional labor. They all base their labor values on the “ground rules” established in their respective Guides. For a more thorough explanation, please visit the Information Providers’ websites or the DEG Get Educated tab.
4. Can the DEG force an information provider change their time if it is felt to be inaccurate?
- No. The Information Providers are all solely responsible for the times they publish and the research and development of that time. The role of the DEG is to offer an easy to use, consistent, and responsive alternative to providing feedback to the Information Providers that is tracked and recorded on an easy to navigate public database.