SubmittedStatus
2023-04-25 13:01:04 Resolved (No IP Change)

YearMakeModelBody
2021 Nissan Rogue SUV

Tracking # 30671
Resolution

Estimated Release Date: Closed
Proposed Resolution: MOTOR stated:
After review, the estimated work time to Aim Distance Sensor is appropriate. MOTOR estimated work times are based on the steps of the OEM procedure and the included and not included operations from the Guide To Estimating and are not based on any OEM service times. Per the Guide To Estimating, Estimated Work Time Premise, “Repair information retrieval/lookup” is not included. MOTOR assumes the repair facility is equipped with the necessary tools, equipment, and training to complete any given repair following published vehicle manufacturer repair procedures.

Please note: Service information subscriptions are also not included in the estimated work times..

https://help.cccis.com/webhelp/motor/gte/guide.htm#CameraSensorAiming.htm%3FTocPath%3DLABOR%2520PROCEDURES%7CFRONT%2520BUMPER%7C_____6

Camera and Sensor Aiming

Included:Does Not Include:

Connecting scan tool

Measure for and setting up targets

Physical alignment of Camera/Sensor

Putting the vehicle in position – dedicated area or alignment rack

Use of scan tool for aiming procedure

Adjusting tire pressure

Checking levelness of the ground

Creating targets

Filling the gas tank

R&I of parts for alignment

Removing/replacing customer valuables from vehicle

Repair of any mounting surfaces

Road test – dynamic aiming

Wheel alignment


Inquiry type All Other
Issue Summary CCC has made up their own labor time to aim a distance sensor on a 2021 Nissan Rogue with the explanation that the time if for procedure as outlined in the oem service manual. There is no time listed in the service manual for this procedure. This procedure requires access to the oem software (for which there is a fee) and also specialized equipment. If they are going to put labor times in their database for specific procedures, then they need to explain EXACTLY what that time is for. Now, State Farm is using that time to dictate repairs and say it includes all the calibrations and scans for all the safety systems on this vehicle. I have attached the procedures directly from the Nissan service manual and there are no labor times in there. Looking up the procedure itself takes almost 30 minutes and requires a subscription.
Individual Procedure Steps First you must pay your subscription and look up the procedure, then see the attached itemized procedure
Actual time to complete (hour) 2.0
Actual time to complete (min) 30
Suggested Action if CCC is going to put their own labor times in for specialized procedures, then they should also publish the specific procedure and note the specialization required to perform that procedure
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