Inquiry Process

The DEG Database Inquiry Process is the mechanism for questioning or seeking additional clarification of a database value that you feel may be incorrect or require additional notations. It can also be used to identify missing information that you feel is needed to write a complete and accurate estimate (missing labor, missing parts, missing footnotes, incorrect illustrations).Our goal is to provide you with a user-friendly and streamlined mechanism in the event you need to generate a Database Inquiry. A consistent form, regardless of which database is in question, offers an ease not previously available in the U.S. market. In addition, we feel that having a Database Inquiry promptly processed and monitored to conclusion by a dedicated advocate on your behalf will provide yet another added value. We hope you find this process to be easy to use, fast, and productive, and that you will be a repeat “customer” of the DEG whenever you identify a database issue.

New Users

If you are new to the inquiry process, please take the time to look at the example of a “good” inquiry before starting yours. “I need more time than what they gave me” is not an example of a good inquiry. The more information you provide from first hand experience, the easier it will be for the Information Providers to understand the issue and address it. Finally, you can expect to receive e-mail confirmations at the following milestones in the process:

  • Inquiry received by the DEG
  • Inquiry submitted by the DEG to the Information Provider
  • Information Provider or DEG requests additional information
  • Response/resolution received from the Information Provider

Example Database Inquiry

The DEG and the inquiry process are built on a basis of open communication and clear, concise feedback. You are far more likely to have an exciting, easy, and positive inquiry experience if your concerns and required procedural steps are clearly presented for review. Please take a moment to review this submission which we feel represents a “good” inquiry:

example