Inquiry:

SubmittedStatus
2025-07-11 09:24:56 Resolved (No IP Change)

YearMakeModelBody
2018 Jeep CHEROKEE SUV

Tracking # 39422
Resolution

Proposed Response Text:

Thank you for your inquiry.

Please reference DEG inquiry 9220

IP Explanation

Thank you for your inquiry.
Mixing individual toners from a mixing bank per a formula to create a quantity of paint for a specific paint color or code is not included in any published Mitchell labor time.
Determining the correct variant of a specific paint code by utilizing variant card decks or by using an automated tool that examines the color of the vehicle finish to arrive at a correct formulation to mix toners to create a quantity of paint of a specific color is not included in any Mitchell refinish time.
Please reference “Color match or tinting” from the Not Included Operations of the Refinish Procedure from the Mitchell P-pages.


Inquiry type Refinish Operations
Area of Vehicle Other
Issue Summary Insurance says Mitchell has updated mixing solvents to include mixing toners from toner bank. Is "mixing individual toners from a mixing bank per a formula to create a quantity of paint for a specific paint color " still a not included
Suggested Action Specify in your procedures page that "MIXING INDIVIDUAL TONERS FROM A MIXING BANK" is separate operation and not included in your refinish premise.