Inquiry:

SubmittedStatus
2026-06-11 09:48:24 Resolved (DEG Response)

YearMakeModelBody
2019 Toyota Highlander SUV

Tracking # 41375
Resolution

Any labor & material regarding epoxy primer application is consider a “corrosion protection” process and is NOT INCLUDED in any repair or replacement refinish operations.

Any refinish corrosion protection or “refinish” labor for the physical backside of a door skin, fender, or backside of an outer panel is NOT INCLUDED labor & material. Add for inside is strictly for inner shell panels facing inward of the vehicle.


Inquiry type Refinish Operations
Area of Vehicle Front Door
Issue Summary Add for inside is for the shell and not the backside of the replacement panel. Backside of the replacement panel is a not included operation which requires additional time to epoxy/paint for proper repair?
Suggested Action Need confirmation this is how CCC is interpreted.