Estimated Release Date: Closed

Proposed Resolution: MOTOR stated:

After review, “Adhesion/Bonding Coat” is only required for the “Blend Operation”.

Please note:

MOTOR’s published refinish times are for one color applied to new undamaged replacement components, without exterior trim, interior trim or other attached components and applied in one continuous process. For damaged panel(s), published refinish times may be applied after the damaged panel has been returned to a NEW UNDAMAGED condition.

“As we stated in the response to the customer, “PARTIAL PANEL REFINISHING, MOTOR defines partial panel refinishing as refinishing an area within a damaged body panel or underneath body cladding after the panel has been repaired to that of a “NEW UNDAMAGED PANEL,” for the purpose of creating an undetectable color transition. The blend formula should NOT be used to determine refinish times for Partial Panel Refinishing.

It is MOTOR’s position that partial panel refinishing is a process best reserved for the judgment of an estimator/appraiser following a thorough on-the-spot evaluation of the specific vehicle and refinish requirements in question. Refer to G.T.E. “BASIC COLOR COAT APPLICATION.”

The included items in the “Basic Color Coat application” does not include an “adhesion/ bonding coat.” This brings us back to the judgment of the estimator/appraiser as to how the repair will be done and what steps would be needed.”