| Inquiry type | All Other |
| Issue Summary | Is a spectrophotometer reading included as part of the refinish operation? |
| Individual Procedure Steps | 1. Polish area where you will take reading.
2. Go to mix room and retrieve sprectrophotometer.
3. Place tool on polished area and take reading (usually takes 3 readings)
4. walk back to computer station and dock to tool
5. Upload reading files into PC
6. Find the exact match on the PC or bendable match |
| Actual time to complete (min) | 30 |
| Suggested Action | Receive time allowance for extra process to ensure color match. |
