Inquiry:

13004

SubmittedStatus
2018-11-27 00:00:00 Resolved (DEG Response)

YearMakeModelBody
2014 Ford EXPLORER Crossover

Tracking # 13004
Resolution

Thank you for your inquiry. The following can be found in the CCC/MOTORS Guide to Estimating P Pages

Labor Time Premise
The times reported in this publication are to be used as a GUIDE ONLY. MOTOR assumes the repair facility is equipped with the necessary tools, equipment, and training to complete any given repair. Reported times include normal adjustment procedures within the range of motion permitted by the fastener(s) or component to insure proper fit of the individual new part being replaced. Reported times include tube/paddled OEM caulking and seam sealer removal/application on welded replacement panels. Spray-able seam sealer equipment requires preparation and adjustment before application and is NOT INCLUDED IN LABOR TIME.

Times do not apply to vehicles with equipment other than that supplied by the vehicle manufacturer as standard or regular production options. If other equipment is used, the time may be adjusted to compensate for the variables. Removal and replacement of exchanged or used parts is not considered. If additional aligning or repair must be made, such factors should be considered when developing the estimate. Items not listed under the INCLUDED/DOES NOT INCLUDE heading for any given procedure have not been considered in the estimated work time development for that procedure, unless specified by a footnote. All included/not included items for labor procedures listed between pages G10 and G33 are for component R&R and R&I procedures unless otherwise indicated in operation heading.

Many OEMs recommend a pre- and post-repair diagnostic scan on all vehicles involved in a collision that could reveal pre-accident or accident-related damage. Please refer to OEM position statement and repair procedures for more information. Due to the variety of scan tools used, both OEM and aftermarket, as well as the variation from vehicle to vehicle and repair to repair, MOTOR is unable to develop a time that accounts for these different scenarios. Therefore, MOTOR recommends an on-the-spot evaluation to determine an appropriate estimated time to perform diagnostic scans for each repair.

OPERATION TIMES LISTED ARE BASED ON NEW UNDAMAGED PARTS INSTALLED ON NEW UNDAMAGED VEHICLES AS INDIVIDUAL OPERATIONS. TIME HAS NOT BEEN CONSIDERED FOR ALIGNMENT PULLS, DAMAGE RELATED ACCESS TIME, DAMAGED, USED, REMANUFACTURED OR AFTERMARKET PARTS. SOME OPERATION TIMES ARE APPLICABLE AFTER BOLTED, ATTACHED OR RELATED PARTS HAVE BEEN REMOVED. REFER TO SPECIFIC FOOTNOTES ATTACHED TO OPERATION TIME LISTING.


Inquiry type All Other
Issue Summary Fit time for After Market parts before refinish. Insurance company stated ( Can not pay for fit A/M parts because it is an included operation ) CCC Labor time premise states that reported times include normal align procedure to insure proper fit of the individual new part being replace.
Suggested Action Clarify if the labor time associated with the replacement of After Market parts includes labor to test fit the replacement parts prior to refinishing and permanently aligning them to vehicle.