Inquiry:

SubmittedStatus
2023-09-27 18:05:51 Resolved (No IP Change)

YearMakeModelBody
2022 Cadillac CT5 Sedan

Tracking # 31756
Resolution

Estimated Release Date: Closed
Proposed Resolution: MOTOR stated:
After review, the estimated refinish time of 0.5 hour applied to the Tail Lamp Pocket is appropriate. Refinishing the back side of panel is not included.


Inquiry type Refinish Operations
Issue Summary Tail light panels allow .5 refinish base time. This is not enough time to prep and refinish both sides of the panel at only .5 each as well as necessary time to mask if just painitng the. exterior. We feel the tail light pocket should be treated the same way as a rear body panel as both sides should be refinished and allow the end user to "Add for inside" when necessary, otherwise if the time currently includes the backside, its not always necessary when extending refinish to a natural breakpoint when only doing the exterior quarter panel going into the tail light pocket.
Suggested Action Increase refinish time to tail light panel to account refinishing for back side or provide feedback back if back side refinish is NOT INCLUDED.