Inquiry:

SubmittedStatus
2024-01-03 12:50:08 Resolved (No IP Change)

YearMakeModelBody
2023 Ford ESCAPE SUV

Tracking # 35744
Resolution

Proposed Response Text:

Thank you for your inquiry,
VIN will decode to a 2023 Ford Escape Hybrid ST-Line with the AWD Drive, which was only sold in the Canada Market at the original time of sale.  User will need to use the Canada install of MCE to be able to fully decode the VIN.

Per Mitchell ” Fleet vehicles do not decode in MCE. The tip would be to manually select the vehicle.”


Inquiry type Parts
Area of Vehicle Seats
Issue Summary VIN not decoding in Mitchell, but confirmed vin is valid. NO PARTS OR PICTURES IN SEATS SECTIONS. R&I ONLY. NEEDS TO BE UPDATED WITH ALL PARTS INCLUDED OTU MOUNTING HARDWARE
Suggested Action ADD PICTURES/LINES INCLUDING OTU MOUNTING HARDWARE IN SEAT SECTIONS and allow vin to decode in MCE