Inquiry:

SubmittedStatus
2024-04-03 18:08:39 Resolved (No IP Change)

YearMakeModelBody
2024 Chevrolet Trax SUV

Tracking # 36425
Resolution

Estimated Release Date: Closed
Proposed Resolution: MOTOR stated:
After review, preserving damaged glass to prevent further breaking is not included with any MOTOR estimated work times.


Inquiry type Procedure Page Issue
Area of Vehicle Front
Issue Summary Replacing the Roof on the vehicle and the Windshield was damaged during the Hail Because the labor time is based on new undamaged parts going on undamaged vehicles, would that same logic apply to a broken windshield when replacing the roof? Since the Windshield is compromised, we need additional effort to preserve the glass to prevent further breaking and glass causing further damage. Was this factored into the roof panel time because of HAIL?
Suggested Action Would preserving the damaged glass additional to prevent further breaking of glass and causing damage factored into roof replacement since p pages are new parts on undamaged cars?