Inquiry:

SubmittedStatus
2025-03-07 15:55:51 Resolved (No IP Change)

YearMakeModelBody
2018 Nissan Altima Sedan

Tracking # 38549
Resolution

Estimated Release Date: Closed
Proposed Resolution: MOTOR stated:
After review, the following has been determined:

After a thorough review with all analysts, the published times are appropriate.

MOTOR understands the assembly statement; However, the service procedures and estimated work time development premise are performing repairs on new undamaged vehicles, using the multiple inputs including OEM procedures, real world experience, field observations, and others.

MOTOR estimated work times developed consider proper care is used.

MOTOR feedback: After review, a New Undamaged vehicle is a vehicle that is UNDAMAGED, before it is sold into the market.

 

Please note:

According to the MOTOR Guide To Estimating: DAMAGED OR NON-REUSABLE MOLDINGS AND FASTENERS

Damaged or Non-Reusable Moldings and Fasteners:

“Some moldings may be damaged or broken during normal R&I procedures. Additionally, some plastic or metal fasteners may be damaged and their ability to be reused jeopardized because of single-use design, age or exposure to the elements. Moldings, emblems and trim attached using a heat stake method are considered to be non-reusable. Caution should be taken while removing all fasteners, both metal and plastic. MOTOR recommends these factors be considered and mutually agreed upon before finalizing any repair cost estimate.”


Inquiry type Non-Welded Panel Operations
Area of Vehicle Other
Issue Summary Some components may already be identified as NON REUSABLE by the OEM which is also acknowledged in CCC labor notes. There are many instances of components attached to the vehicle that may require additional effort to R&I to ensure proper reuse (if even possible) as the part may be suseptible to damage upon removal. Example is Nissan upper door sash molding that is a thin strip of metal that can easily bend when removed. R&I would require additional labor to carefully remove a part, vs using the same R&R time to replace a part not having to put effort into saving this part.
Suggested Action MOTOR to provide feedback to various situations where components that may require either additional labor to R&I without guarntee of reuse. Just becase a procedure exist, the part is manufactured and installed for assembly line efficecy. Not always for the purpose of servicing. Just becasue the procedure shows how to remove a part, its not always the case. Please provide feedback as we are being blamed of negligence and having to absorb the cost of the part.