Inquiry:

SubmittedStatus
2025-12-08 13:12:05 Resolved (No IP Change)

YearMakeModelBody
2017 Subaru OUTBACK Wagon

Tracking # 40336
Resolution

Proposed Response Text:

Where we have been able to identify masking of non-painted and/or textured surfaces is required, it has been factored into the refinish allowance.

These situations are denoted with a labor footnote ` Includes Necessary Masking¿

For situations where a footnote is absent, masking has not been factored into the refinish allowance.

“Per the Mitchell Refinish Procedure, refinish times are for outside surfaces only unless stated otherwise in text (example: add for underside, add to edge).”


Inquiry type Refinish Operations
Area of Vehicle Rear Bumper
Issue Summary MCE Shows the rear bumper refinish "includes necessary masking" What does this statement mean? Is masking the inside of the bumper cover at both blind spot emission areas included in the Mitchell refinish labor because of the statement "includes necessary masking" or is this strictly for masking of texture / grained areas only?
Special Labor or Material Considerations plastic
Estimated Part Surface Area na
Suggested Action Clarify if masking the blind spot emission zones was part of this footnote or was it specifically to do with Texture/ grained areas?