Below are a few items that may help when writing an estimate. Feel free to email us your thoughts or tips. You can follow the DEG on Twitter to receive our weekly estimating tip or send an email to firstname.lastname@example.org to be added!!!
Estimating Tip: CCC, Audatex, and Mitchell- Disassembly of Replacement Parts for Refinish
Some replacement parts may come preassembled from the supplier in primer or with incorrect supplied body color.
Labor to disassemble replacement parts i.e. grilles, mirrors, various exterior mounted body parts is NOT INCLUDED and would require an on the spot evaluation.
An example of this situation would be a replacement grille for a Ram 1500 PN68197703AA which comes “Primed” from the supplier. Additional labor to remove the inserts is NOT INCLUDED with the refinish labor or the body labor for r/r.
Estimating Tip: CCC, Audatex, Mitchell- Factory Color Pack’s
Some vehicle OEM colors may require a special pigment toner to be mixed in-house or a factory color pack (pre-mixed color) to perform refinishing repairs due to exotic high cost pigments. The cost of these color packs and toners which are only supplied by your paint manufacture may cost more than your material calculator rate and could be billed out as a separate line cost.
Each paint manufacture has a list of special color codes specific to each OEM, and is important for repair planners to address when determining cost during damage analysis. This will also help to order the necessary materials before the vehicle lands in the paint department, eliminating delays in the repair process.
An example of this would be Lexus color code 8Y0 Structural Blue which is only available as a factory color pack from PPG Automotive. PPG shows how to repair Lexus 8Y0 Structural Blue by visiting their YouTube channel https://youtu.be/TYbKITlDRWU.
Always reference your paint manufactures’ TSB’s for the latest information available regarding these special colors.
Recent Inquiry 12587 on 2014-2018 Chevy/ GMC pickup trucks that the replacement fenders do not come from the factory with seam sealer and caulk on the inside panel of the wheel house. The labor and material cost to replicate the OEM appearance is NOT INCLUDED in all three estimating systems.
Estimating Tip: CCC, Mitchell and Audatex – OEM EPC (Electronic Parts Catalogue) Access to Toyota / Lexus Vehicles
Toyota and Lexus have now made it easier to gain access to their OEM EPC’s allowing shops to access this information directly saving a phone call to their local parts department trying to figure out the part they are looking for. Users can visit https://parts.toyota.com or https://parts.lexus.com. Both sites allow the user to input a VIN to pull up the correct parts schematic.
If the part is missing from any of the three estimating systems (Audatex, CCC and Mitchell), please submit a DEG INQUIRY with the missing information so it can be added to the database.
Estimating Tip: CCC, Mitchell and Audatex – Shipping labels and decals attached to replacement parts
Labor times for Body and Refinish in all three estimating systems (Audatex, CCC and Mitchell) Does not include the labor to remove shipping labels and decals which may also leave behind adhesive residue. This labor would require an on the spot evaluation for additional labor to be added.
Refer to DEG’s Estimate Tool Box for access to all three information providers P pages.
Estimating Tip: Audatex – Frame Replacement Estimate Tips
Audatex users having to perform repairs where fluid lines need to be replaced or r/I complete must consider a manual labor time for this operations. Section 4-2 of the DBRM States • Complete R&I of brake line, transmission line, or fuel line is NOT INCLUDED.
Section 4-3 Replacement and Recycled operations for specific components may only call out to “disconnect” the line only.
An example of having to determine a full labor value for this would be on a full frame replacement requiring replacement or r/I of a brake, fuel line, AC Lines from the damaged part to the new replacement part.
Estimating Tip: CCC, Mitchell and Audatex – 2016-2017 Honda Civic Fender Bracket
2016-2017 OEM Honda Civic fenders requiring replacement will not come supplied with “front bracket” (Part #’s Right 60213TBAA00ZZ Left 60263TBAA00ZZ) and “lower bracket” (Part #’s Right 60212TBAA00ZZ Left 60262TBAA00ZZ) that are originally welded and riveted with adhesive from the factory on the original part.
Both CCC and Mitchell does not include the labor to transfer the brackets in the fender replacement time. The labor time in the database is based on installing a new “UNDAMAGED” bracket and does not include labor to repair the old bracket for reuse onto the new replacement fender.
Audatex labor time for fender replacement considers the brackets included, but this is based on installing a new undamaged part onto the replacement fender.
Additional labor should be considered if having to reuse an existing bracket to bring it to new, undamaged condition ready for installation as well as refinishing of the bracket if required.
Rivets and adhesive cost is NOT INCLUDED in all three estimating systems when doing this procedure.
Estimating Tip: CCC, Mitchell and Audatex – One time use fasteners and hardware
OEM’s may require specific hardware and fasteners to be replaced every time they are removed from the vehicle for repairs. This may include Clips, Rivets, nuts, bolts and washers. The costs of these are not included and would need to be considered for the estimate/repair plan being made.
All three information providers do not list out every bit of hardware and clips in the database. It is important to reference the OEM workshop manual as well as the OEM EPC (electronic parts catalogue) for correct part number and notes. Any person that runs across missing information in the estimating system should submit a DEG inquiry with the correct part number and information calling out for one time use so the appropriate IP can add it to the database with the appropriate note.
Toyota has publshed has published a great article in reference “Non-Reusable Parts” (https://news.crrtraining.com/understanding-non-reusable-parts/) Also Reference Toyota CRIB Bulletin 188 (http://degweb.org/crib-188)
Always reference every OEM Service information for bulletins and documents for vehicle repairs. Access OEM service information can be located through www.oem1stop.com
Estimating Tip: CCC, Mitchell and Audatex – Replacement parts may come pre-painted and assembled from the OEM
Some OEM replacement parts may come pre-painted and/or assembled complete with exterior trim already attached to the part. The replacement part may not match the vehicle color you are working on. This will require additional labor if required to dissemble the replacement part and apply the correct color you are working on. This labor is NOT INCLUDED in all three information providers database and require an on the spot evaluation. This would also apply to LKQ assembly parts (i.e. doors, trunks, fenders etc…)
A recent example of this from the OEM would be a 2014-2019 Nissan Rogue which comes already supplied from the OEM in its most popular color K23 Silver including glass, wiring and hardware already attached to the lift gate.
Estimating Tip: CCC, Mitchell and Audatex – TPMS Sensors (Tire Pressure Monitoring System)
When wheels need to be replaced, it is important to follow the OEM Repair procedure and protocol when dealing with valve stems and TPMS Sensors. Many OEM may require the TPMS Sensor be rebuilt using a “parts kit” Anytime the sensor nut is loosened or the tire is replaced. Rebuilding TPMS Sensors is NOT INCLUDED as well as the cost of the repair kit.
CCC/Motors GTE Guide States that TPMS Sensor labor is INCLUDED when replacing a wheel. Rebuilding a TPMS Sensor is NOT INCLUDED. Refer to inquiry 12423
Mitchell: CEG Guide under wheels: TPMS Sensor R/I or R/R is NOT INCLUDED in the wheel replacement labor time
Audatex: Labor report may include the TPMS Sensor labor as INCLUDED when replacing a wheel. Rebuilding a TPMS Sensor is NOT INCLUDED unless specifically stated in the labor report.
Electronic reset or programming of the TPMS System is NOT INCLUDED and will require an on the spot evaluation.
SCRS also offers a TPMS Relearn Chart to serve as a quick reference for technicians working on TPMS equipped vehicles. The chart can be found at https://scrs.com/product/tpms-relearn-chart/
Estimating Tip: CCC, Mitchell and Audatex – Seat Belt Inspections
OEM’s may require a seat belt inspection to be performed after a collision regardless of speed and impact severity. This operation is NOT INCLUDED, and will require on the spot evaluation for labor as well as following OEM repair procedures. Documentation from the OEM can be found by visiting www.oem1stop.com then selecting the appropriate manufactures web link for proper information.
Estimating Tip: CCC, Mitchell and Audatex – Pre-wash and Completed Vehicle Detail/Clean-up
Vehicles may require a pre-wash prior to starting repairs to remove contaminants, dirt, grime, and/or debris. This process is NOT INCLUDED in the information provider’s labor times.
After repairs are complete, final wash, detail and clean-up of the repair process is NOT INCLUDED in labor times.
Both process’ would require an on the spot evaluation of appropriate material cost and labor.
Estimating Tip: CCC, Mitchell and Audatex – Masking Unpainted Areas of Bumper Covers
CCC/Motors: Masking the grained, textured, or non-body color portions in preparation for body color application is an included operation. This process is only included one time in the refinish labor operation. Should the process require multiple masking operations for preparation and again for refinish, this would require an additional on the spot evaluation.
Mitchell: Masking of non-painted areas within the perimeter of a bumper cover is not included in the refinish allowance, unless identified with a labor footnote.
Audatex: Masking the grained, textured, or non-body color portions in preparation for body color application is an included operation. This process is only included one time in the refinish labor operation. Should the process require multiple masking operations for preparation and again for refinish, this would require an additional on the spot evaluation.
Final DEG Note: Masking Material cost is NOT INCLUDED with labor times.
Estimating Tip: CCC, Mitchell and Audatex – Wire Harness and Computer Modules
Repairs requiring wiring, cables, computers or modules to be removed or set back is NOT INCLUDED in repairs or panel replacement time, unless specifically noted in footnotes of the specific component you are working on. This will require an on the spot evaluation as each vehicle and model is specific due to vehicle options and various complexities running wiring in the vehicle.
Mitchell states the following:
When working with vehicles equipped with on-board computers, manufacturers recommend removal if temperatures are likely to exceed 176×F (80×C). Do not apply heat from a torch or weld in the immediate vicinity of computers without protecting them. Remove if necessary.
Many vehicles have multiple computers such as: Electronic Control Modules (ECM), Body Control Modules (BCM), individual computers for Anti-Lock Brake Systems and Electronic Suspension systems. All of these computers should be protected or removed before exposing them to high heat. Never connect or disconnect these units with ignition switch on, or charge a battery with battery cables connected. Before servicing, ground yourself and ground the work area to discharge stored static electricity.
Computer control information is listed in the Electrical Section of all Mitchell Collision Estimating Guides. There is a footnote below the listing or an illustration describing the location of each unit.”
Inquiry 12163 States that the estimated work time applied to Front End Alignment is to perform set up and align procedures on the front of the vehicle only. If any procedures or adjustments are required to be made to the rear of the vehicle they would be considered not included.
Example would be a vehicle with a non-adjustable rear axle. The front alignment is always dependent on the rear end to be in correct specifications prior to adjusting the front end. The correct way to add this on the estimate is to “Wheel alignment front wheels” + Add “Check Rear alignment” from the rear suspension group Additional operations to set up the heads and read the specifications prior to making any adjustments on the front.
Estimating Tip: Audatex – Color Tint
Audatex’s two stage setup refinish labor includes time for standard tint.
Standard tint is defined as the initial mix, check, one tint cycle, and check. Audatex’s studies revealed instances where additional time was required for the tinting process. The range of this additional time was commonly between 0.1 and 1.0 hours with an average of 0.5 hours per estimate per color. The appearance of color match can be difficult enough to require both color tint (tinting to adjust the color) and blending.
I-CAR Finish Matching (Module 2, Topic 3) recommends planning and preparing for blending before the work begins. Per I-CAR, tinting should be done only to achieve a blendable match.
Estimating Tip: CCC, Audatex and Mitchell – OEM Information Website Access, Research and Diagnostic Costs Not Included in Labor Times
OEM information website access cost is NOT INCLUDED in developed labor times in all three estimating systems. OEM technical information sites offer multiple subscription options available to end users depending on their specific needs and time. Research and disgnostic labor time is also not included in published labor times.
Both labor and subscription cost would require and on the spot evaluation to be added on the repair plan/work order.
Estimating Tip: Mitchell – Refinish Bed Underside
“Refinish Complete Bed Assy Including Tailgate” does not include labor to refinish the underside bed assembly. A separate refinish selection needs to be added from the Mitchell database.
Depending on the paint manufacturer, the underside refinish may require a flattened or matte clear to be used over the underside color for additional protection. This is not an included operation and the clear coat labor for the underside would need to be manually entered following the clear coat formula in the CEG guide under page 28 Refinish Section.
Material Costs for refinish are NOT INCLUDED in the labor allowances.
Estimating Tip: CCC/MOTORS – Not Included Masking Operations
CCC/MOTOR masking operation can be found in the GTE (P pages) under Refinish Procedures- Bagging (cover entire vehicle exterior: The following applies per the GTE)
CCC- Not Included Masking Operations: Bagging (Cover Entire Vehicle Exterior)
Published refinish times include time necessary to mask exterior surface adjacent the refinish area to a perimeter of 36 inches, or 3 feet. When the process of perimeter masking is substituted for an entire vehicle bagging procedure, then no additional time should be added. If entire vehicle bagging is used along with perimeter masking, then the following formula may be considered.
APPLY AND REMOVE VEHICLE COVER (BAGGING)
· Add 0.2 each time a cover is applied and removed
Additional NOT INCLUDED masking operations
Listed under “Basic Color Coat Application”
· Cover mask engine / compartment to prevent overspray
· Cover / mask entire exterior of vehicle to prevent overspray damage
· Cover / mask for prime and block
· Cover / mask for cut-in
· Cover / mask recessed edges / jambs
· Cover / mask trunk / compartment to prevent overspray
· Cover / mask interior of vehicle to prevent overspray damage
Listed under “Color Blend (adjacent panels)/ And “Three-stage Color Blend (Adjacent panels)- NOT INCLUDED operations
· Cover / mask recessed edges / jambs
· Masking of attached parts
What if I decide to rope/ lift window glass seals or leave attached parts on the vehicle?
In the event a facility decides roping or “lifting” window seals are best repair option for the vehicle repairs, Published refinish times are for one color applied to new undamaged OEM replacement components, without exterior trim, interior trim or other attached components. Roping or lifting seals would require an on the spot evaluation for labor time if required.
As always Material cost associated with masking operations are NOT INCLUDED.
Estimating Tip: Audatex – Not Included Drain, Refill and Bleed Operations
Audatex DBRM 4-2 Labor exclusions state the following are NOT INCLUDED considerations in labor time development:
• Drain, refill and/or top off engine oil.
• Drain or refill fuel tank.
• Drain, refill and/or top off transmission fluid.
An example would be vehicle with oil, transmission coolers built into the radiator or separate cooler requiring to be disconnected, drained and refilled using the appropriate fluid.
Additionally bleeding operations are NOT INCLUDED in labor time development.
• Bleeding of brake, cooling, or hydraulic systems (“Additional labor” for brake bleeding.)
An example would be having to bleed or purge air out of a cooling/ radiator during the refill process, or filling and bleeding a brake system after opening the fluid lines to disconnect.
Estimating Tip: Mitchell – Not Included Masking Operations
Mitchell- Not Included Masking Operations
In the Mitchell CEG (Collision Estimating Guide), Mitchell has listed out additional not included operations when it comes to masking a vehicle. Located under Page 28 under “Mask Vehicle to Prevent Overspray Damage,” Mitchell has listed out labor operation suggestions for additional not included operations.
Mask Vehicle to Prevent Overspray Damage
The following refinish information is provided should it be necessary to perform these operations as determined by individual job requirements:
MASK INTERIOR, ENTRYWAYS, ENGINE COMPARTMENT AND TRUNK OPENINGS
Interior masking may be necessary when refinishing exterior surfaces to stop overspray damage that is not prevented by adjacent panel perimeter masking which includes back taping or application of foam tape. Interior masking may also be used when exterior panels (door, hood, etc.) are removed while applying refinish material. The performance of this operation is NOT INCLUDED in the Mitchell refinish labor time.
Fig. 1: IDENTIFYING INTERIOR MASKING LOCATIONS
NOTE: The times shown in the illustration are for interior masking of that panel and/or opening. Labor time includes all pillars, jambs, weatherstrips, edges, entryways and openings as necessary. Deduct .1 hour overlap for each interior masked adjacent panel and/or opening.
As always, Material cost are NOT INCLUDED in labor times.
Estimating Tip: CCC – Refinish Labor on Recycled Parts
CCC Users may experience a variance in reported labor times on “recycled” parts vs new replacement parts in the database. DEG’s recent inquiry 12042 discovered that clear coat labor on edges and inside is not an option that is given and it may not be available in the estimate line properties to add for clear coat on those two refinish instances.
CCC/MOTOR Response: Estimated Release Date: Closed
Proposed Resolution: CCC’s collision-estimating tools contain limited automated logic support when recycled parts or assemblies are used. All of CCC’s tools include MOTOR’s RACED database so the estimator has all of the necessary information, and can make the appropriate manual adjustments. CCC will be implementing additional logic in future product releases.
At this time there is no estimated fix for this logic and DEG encourages users to manually enter the missing refinish labor associated for edges and insides if applicable for that specific repair needs. The following clear coat formula is available in the Guide to Estimating (P pages). Note that 2.5 clear coat cap is for ONE continuous application and booth cycle. If multiple booth cycles are needed for repairs, the clear coat cap would start over and this would need to be a manual consideration.
• First major panel;
– Add 40% to refinish time
• Each additional panel;
– Add 20% to refinish time
• Maximum time allocation
– 2.5 hours
If users find a difference in refinish labor allowances, please submit an inquiry to www.degweb.org so we verify the concern and work with the appropriate information provider.
Here is a quick video showing users how to add clear coat on edges or inside panels when clear coat labor is not automatically added
Estimating Tip: All Three Estimating Systems – ASA Not Included Quick Reference Chart
ASA (Automotive Service Association) maintains and updates the Quick Reference Chart of “Not-Included” Operations When Installing New Replacement Parts. Anyone can view and save this document by clicking the link here.
This chart gives users a quick reference between all three information providers’ not included operations broken down by component category. It’s important to note, this is not a substitute for the actual IP’s CEG, GTE and DBRM which can be accessed thru DEG’s Estimate Toolbox.
All Three Estimating Systems – NON OEM parts with Badges and Emblems
It’s important to note when selecting NON OEM parts with an emblem or badge attached (i.e. Grille’s, Finish panel moldings) in the estimating system, OEM emblems and badges may not come with the NON OEM part due to copyright infringement. OEM parts will typically come as an assembly or available to purchase separately. The estimating system may not allow you to select the additional part to be added if this is sold as an assembly from the OEM. This will require a manual entry or may want to consider using a complete assembly part from the OEM. Its also important to look at the NON OEM part to verify the location of the badge or emblem base. They may not be identical to the OEM design.
Estimating Tip: CCC-Labor for Cooling Fan Components NOT Included in Radiator Labor Times
Recent DEG Inquiry 11920 discovered a CCC error in the system which will require users to perform manual entry to allocate correct labor times.
Radiator replacement time includes to R/I cooling fan shroud as an assembly with the motor and fan blade still attached.
When having to replace an individual component of the cooling fan, the part may come up as included or with a standalone time which may also include another component of the cooling fan part. If this occurs, the estimator would need to make manual line consideration for additional labor times.
Always refer to the part selection footnotes and the CEG Guide to ensure labor is being assigned correctly.
Estimating Tip: Mitchell – Quarter Panel Replacement, Additional Labor for Urethane Set Glass
When performing quarter panel replacement, the labor procedure does not include allowances for necessary precautionary measures to remove undamaged urethane set glass, nor clean-up of the old adhesive on the glass. If the existing urethane set glass is undamaged and will be reused, the labor time difference between the glass R&R and R&I represents the not included allowance. This additional labor option is available to select in the “Add to R&R” in the part selection menu.
Estimating Tip: All Three Estimating Systems – Air Conditioner
Air conditioning systems which have been damaged during a collision or a system that has been open and exposed, and not immediately sealed, the receiver drier or desiccant element should be replaced.
During A/C r134a and R1234yf evacuate and recharge process, testing for leaks is NOT INCLUDED. Cost of refrigerant, oil and seals are NOT INCLUDED in labor times.
Estimating Tip: Mitchell – Vacuum-Fill & Bleed Cooling System
When cooling radiators need to be R/I or R/R during the repair process, the coolant fill may be required to perform Vacuum-Fill & Bleed operation. If this process is required, this is NOT INCLUDED and would need to be selected from the Add To section of the part selection screen. This can be found under the “Cooling” section in the of the part selection menu.
Estimating Tip: Audatex – Non included operations in door shell labor
Recent DEG Inquiry 11797 addresses not included considerations in door shell replacement.
Door shell transferal of small grommets, clips or fasteners is not included in the Audatex provided labor values. This would require an on the spot evaluation of additional labor time if required when replacing door shells in Audatex database.
Glued on Weather strip measuring is included in Audatex provided labor values, whether installing or transferring to a new panel. Weather strip cleanup time is not an included operation, please see the DBRM Section 4-3 Replacement & Recycled Operations.
Estimating Tip: CCC – Structural Classification
Estimators and technicians may notice an (S) labor classification in the estimate. The (S) is to identify “structural” components selected in the database estimate. A Structural component defined by CCC/Motor is the following.
Structural: Components that provide a load bearing foundation for the purpose of safety and/or stability. Shops may also notice in the Rates section the ability to charge a different rate for this type of repair if elected.
“Classifications are not inclusive of all components. Usage of MOTOR component classifications to determine labor rates is at the sole discretion of the end user(s). Please note that any component can be designated as mechanical by the end user. This would be inclusive of Mechanical, Structural, Frame, glass, etc. in the database.”
Additional to components that fall under the Structural Component Classification, refer to G6 in the Guide to Estimating (P pages) documents.
Structural Component Identification
Structural component identification information as presented in I-CAR Enhanced Delivery programs. Welded structural parts can be made from different types of metal; identification is not based on metal type. Replacement requires specific measuring equipment and vehicle dimensions must be correct. If improperly repaired, road performance and crashworthiness of the vehicle may be affected. Airbag deployment may also be affected.
Welded structural parts on a unibody vehicle typically include:
-APRONS / STRUT TOWER
-RADIATOR CORE SUPPORT
-REAR STRUT TOWER
Welded structural parts of the body on a body-over-frame vehicle typically include:
-CAB CORNER (PICK-UP)
-CAB BACK PANEL (PICK-UP)
-RADIATOR CORE SUPPORT
Some parts that are bolted, bonded or welded may add structural integrity to a vehicles body. These parts are made from different types of materials and vehicle dimensions must be correct before replacement. If improperly repaired, road performance and crashworthiness of the vehicle may be affected. Airbag deployment may also be affected.
Parts that may add structural integrity to a vehicles body may include:
-ENGINE CRADLE (bolt-on)
-IMPACT BAR (bolt-on)
-RADIATOR CORE SUPPORT (bolt-on)
-REAR BODY PANEL
-STATIONARY GLASS (urethane bonded)
Estimating Tip: Mitchell – Duplication of Seam Sealer Appearance
The labor time for welded panels includes the application of caulking/seam sealer to the joints, gaps and seams of welded panels to achieve water sealing. It does not include the use of a caulking/seam sealer product as undercoating or sound deadening. It also does not include any necessary masking, set-up and clean-up of an application tool, test patterns or application of material to duplicate factory look, texture and color or to create noise and vibration absorbing properties for the panel(s).
Estimating Tip: CCC-Mechanical Component Labor
Collision repair facilities performing mechanical operations may find incomplete information in the GTE Pages about included or not included operations. Unless noted in the database part selection footnote, estimators and technicians should consider the part and replacement time if displayed to install the selected component as a stand-alone operation and nothing else to be included in the operation.
As an example, if a part requires a bleed procedure to be performed, this should be considered as additional labor and part/fluid cost unless the part selection footnote says otherwise.
Always refer to the OEM’s technical information for any notes when performing repairs. OEM technical information sites can be found at www.oemonestop.com.
Estimating Tip: Mitchell-OEM Procedures
Mitchell and Toyota have teamed up to create OEM Procedures and predictive estimating available within the Mitchell estimating program. From the part selection home screen (repair tab), users will need to click on the “OEM Procedures” tab and select the part they want to R/R, Repair, or Blend. Once a selection is made on a component, the system will bring up a list of common required operations and one time use replacement parts per the TIS workshop manual. The user has the option to select all or select individual lines to automatically add to the estimate. This feature may also include a footnote to a one time use part to add documentation to your estimate. It is important to note, this is not a substitute from looking up OEM repair procedures from the OEM. Updates from the OEM may occur daily and may not make it to the estimating system until the following month’s update. Always refer to the OEM repair procedures by visiting www.OEM1STOP.com for a direct link to the OEM for the specific vehicle you are repairing.
Estimating Tip: Audatex-Refinish Floor Undersides/Separate Booth Cycles
DEG Inquiry 11652 clarifies Audatex internal labor procedures; the box assembly refinish allowance does not include time for box undersides or unexposed parts. This would be an estimator judgment item on the estimate, as well as any additional setup times or booth cycles. The current refinish allowance is correct according to Audatex internal refinish procedures and is considered to be one setup and one continuous paint application.
Additional information regarding Edges/ Jambs/ Undersides in Audatex DBRM can be accessed by clicking HERE.
Section 4-4 Refinish Guidelines Edges / Jambs / Undersides
Some parts require refinishing undersides or other interior surface edges. Edging is performed prior to surface refinish as a preparation step to refinishing the entire surface of the job at the same time. Edging is generally done with the parts off the vehicle prior to installation. Audatex’s study shows significantly less refinish labor per area for edges, jambs, or undersides than for the surface refinishing. To receive the labor for edges, jambs, or undersides, the panel must be replaced and refinish must be selected for that panel. When a repair is being performed, labor for edges, jambs, or undersides needs to be a separate consideration.
Estimating Tip: Mitchell, Audatex, CCC-2013-2018 Toyota RAV4 Inner Rear Body Panel Section Procedure
2013-2018 Toyota RAV4 inner rear body panel may allow a section procedure that may let the technician perform a “small” or “large” repair for sectioning the rear body panel, and not requiring a full panel replacement. This can save the vehicle from having an intrusive repair as outlined in the TOYOTA TIS documents. Estimators and technicians are encouraged to always check OEM repair documents for approved repair and sectioning procedures set by the OEM manufacture. CCC, Mitchell, and Audatex each have “sectioning” or partial replacement labor set up in the database for this specific model. It is important to read and understand the labor premise and footnotes when performing partial replacement of a component in the estimating guide for included and not included operations.
Access to OEM Repair instructions can be located by vising www.oem1stop.com or clicking the link from the DEG Estimate Tool Box page
Estimating Tip: CCC One – Verifying Correct Database Version
Sometime users may experience incomplete or outdated information in the CCC database, as a result of using an incorrect version. Users can confirm which version they are using by going to ESTIMATE PROPERTIES in the Estimate Tab to confirm the database version date. If the date is past than 30 days old or if you are still experiencing issues, you can contact CCC Technical Support at 800-637-8511 to assist in running an update.
Estimating Tip: Mitchell – No refinish time for brackets, braces, minor components, and interior structure
DEG Inquiry 11562 explains Mitchell does not develop refinish times for brackets, braces, minor components, and interior structure parts of a vehicle. This will require an on the spot evaluation and a manual entry for such needed repairs. Individual refinish times are not developed for brackets, braces, minor components, or interior structure.
Should a component require refinish individually, Mitchell Estimating provides functionality to allow the user to manually input a refinish time for
“PLEASE REFERENCE THE FOLLOWING FROM THE LABOR GENERAL INFORMATION SECTION OF THE PROCEDURE EXPLANATIONS, UNDER COMPREHENSIVE LABOR TIMES:
COMPREHENSIVE LABOR TIME WHILE COMPLETENESS IS STRIVED FOR IN EACH GUIDE, THERE WILL BE INSTANCES, HOWEVER, IN WHICH A LABOR TIME HAS NOT BEEN ESTABLISHED FOR AN OPERATION AT THE TIME OF PUBLICATION. IF AN ITEM REQUIRES REPLACEMENT AND CAN BE REPLACED AS AN INDIVIDUAL
ITEM BUT SHOWS NO TIME, A TIME SHOULD BE AGREED UPON AMONG ALL PARTIES AND RECORDED ON THE DAMAGE REPORT. IT ALSO SHOULD NOT BE INFERRED THAT A COMPONENT WITH NO ESTABLISHED MITCHELL LABOR TIME HAS BEEN INCLUDED IN ANOTHER COMPONENTS LABOR ALLOWANCE.”
Estimating Tip: Audatex – Understanding “Combination Front Suspension” Overlap Labor
When reading Audatex labor report, you may notice “Combination, Frt Susp” Overlap Labor. This is considered labor to raise and support the vehicle. This overlap is in conjunction with another labor value on the repair order.
Navigating Nissan Tech Info
12/13/17 Nissan USA published a video to the Collision Repair Industry showing users how to access information via www.nissan-techinfo.com . Users can visit the video directly by watching below or clicking here and watching the 4:49 minute tutorial. This will guide users how to obtain bulletins and technical information for Nissan vehicles.
As always, users can access Nissan-techinfo via www.oemonestop.com
CCC-Assembly Line Components
In some situations, an OEM may substitute a “Catalog Service Part” with an “Assembly Line Component” that may include additional “Service Parts.”
An “Assembly Line Component” may require removing “OEM Spot Welds” and separating a “Sub-Component (Service Part)” from the “Main Assembly” this is considered a “Partial Part Replacement.”
The time necessary to perform this type of operation should be estimated after an on-the-spot evaluation of required procedure.
If the “Assembly Line Component” is to be replaced as received, the time required for Full Replacement should be determined after an on-the-spot evaluation of required procedures.
Estimating Tip: Mitchell, CCC, Audatex – Drill Holes for Park Sensor or Lamps
When ordering replacement parts, the part may not come with the appropriate mounting holes for installing park sensors or side marker lights. If a part needs to be modified to accept PDC or side marker lamps, additional labor should be considered on the estimate/work order. If no time is available in the database for this labor, an on the spot evaluation should be considered with all parties involved. Some OEMs may have a specific tool to use for this procedure. Reference the OEM workshop manuals, EPC for notes, procedures or supersede documents for the most current information available.
Mitchell states the following in the Labor General Information section: Rework parts t o fit a particular year or model (example: cutting holes for lamps, modifying a radiator support.)
CCC/Motor states the following in the Labor Time Premise Does Not Include Section: Drilling, modification or fabrication of mounting holes.
Audatex states the following in Section 4-2 Labor Exclusions: Labor for drilling necessary to attach parts (e.g., ornamentation, antennas, etc.)(Standard Manual Entry M61 is available.)
Mitchell-Destructive weld testing
Destructive weld testing is NOT INCLUDED in labor allowances in Mitchell estimating system. The cost of materials associated with weld testing is also NOT INCLUDED in the labor guide. It’s important to follow OEM repair procedures and bulletins posted by the OEM and I-CAR for proper welding machine settings, welding wire allowance, as well as weld thru primer allowances.
Visit OEM1STOP as well as I-CAR RTS Team for technical information.
CCC – Sectioning Time Not Listed in Database
Some OEM’s allow parts to be sectioned or partially replaced at a factory seam. When this repair option is being considered and no section time is available, the user can still enter a manual entry labor time agreed upon by all parties and still show “section” on the estimate to be compliant. It is important to follow OEM Procedures and Bulletins posted by the OE to ensure proper repairs are being completed.
Audatex – Extending Clear Coat to Nearest Breaking Point or Panel
There is no set formula when a user must extend clear coat on an adjacent panel(s) breaking point.
Section 4-4 of the DBRM states the following: “When the estimator enters a judgment time for refinish labor, the estimator also determines the included operations. Operations that might be considered in the repair refinish time include any steps required to bring the panel to the condition of a new, undamaged panel. This may include feather edge, blow off and clean, mask to prime, tack off, mix etch primer, prime bare metal, mix and apply primer filler, guide coat application, unmask as required and block sand. Panel scuff to facilitate application of clear may also be considered for two- or three-stage refinish.”
Section 4-4 of the DBRM also states the following is included with the “Two-Stage” Allowance * Cover the car * Tack wipe * Gather materials * Mix and apply clear coat * Clean-up.
Removing the surface refinish labor and only leaving the “Two-stage” labor is not the correct method of calculating extension of clear coat on adjacent panels to a break point. Preparation accounts for 43.6% of the refinish labor alone.
Read the Repairer Driven News (RDN) article wherein Audatex shares stats on its all-inclusive refinish times. The article can be found by clicking here.
Mitchell, CCC, Audatex -Storing Electrical Presets and Redeploying Customer Presets
Modern vehicle technology may have memory function set by the vehicle owner which may need to be considered during the repair process.
Memory functions may include the following: seat position, radio presets, clock, mirrors, as well as ADAS features (Advance Drivers Assist Systems.) Customers rely on these settings to be restored as it was when it arrived to the repair facility. Documenting and resetting these features are NOT included in labor times from all three estimating systems.
A good check in process will document these settings prior to starting repairs as well as communication with the vehicle owner to make them aware of the possibility of losing certain presets during the repair process.
Mitchell – ADAS (Advance Drivers Assist Systems) Mounted to Windshield
When R/I or R/R of windshield is selected, ADAS Systems i.e. (in example) camera’s and sensors mounted to the glass are not included in glass labor time unless otherwise noted in the Procedure Explanation section.
Cameras and Sensor option may be added using the “Add to” section in the parts selection menu or a manual entry may be considered.
Check with the OEM Workshop Manual to determine if required calibration process must be performed following installation of the glass.
It is also important to verify and only use OEM-Approved urethane for the bonding process.
DEG Estimating Tip: CCC- Filtered Tab
The “Filter” Drop down tab allows users to filter Parts to Right and Left side only. The filter tab also allows users to validate parts only to the VIN decoded options in CCC/Motor. In the event the vehicle is equipped with non-decoded trim or engine option parts, the user should “un-filter” the parts database to see an expanded view of all available parts for the model platform.
Omissions found in the database with filtered and unfiltered parts should still be submitted to WWW.DEGWEB.ORG for changes to be made in the estimating platform
DEG Estimating Tip: Mitchell – Symbols on Estimate Report
Next to the “Dollar Amount” and “Labor Units” columns you may find an * or a # symbol next to the input value.
A * symbol represents a judgement item.
A # symbol represents that a labor note applies.
A “C” in front of the REFINISH LABOR represents that clear coat labor is considered part of that refinish line.
DEG Estimating Tip: AUDATEX- Updates to Database Repair Manual (DBRM)
Audatex has updated recently updated their Database Repair Manual (DBRM) with new updates.
Click Here for the online version.
Click Here to download the complete DBRM Guide PDF.
All updated folders and topics in the Table of Contents display an asterisk and all updates in a topic are marked in bold and italicized lettering.
Some recent changes included in Section 4-2, Labor Exclusions:
• Adhesive curing times.
• OEM aesthetic appearance matching of sealants, sound deadening or bonding materials.
• Calibration of Advanced Driver Assistance Systems (ADAS) components. Excludes Tesla models through November 2017.
• Pre and/or Post Repair Diagnostic Scans. Excludes Tesla models through November 2017.
• Setup of welding equipment, welding materials and/or test welding.
**Check the full DBRM for any additional changes made**
DEG Estimating Tip: CCC – Reported Labor Times
“Times do not apply to vehicles with equipment other than that supplied by the vehicle manufacturer as standard or regular production options. If other equipment is used, the time may be adjusted to compensate for the variables. Removal and replacement of exchanged or used parts is not considered. If additional aligning or repair must be made, such factors should be considered when developing the estimate. Items not listed under the INCLUDED/DOES NOT INCLUDE heading for any given procedure have not been considered in the estimated work time development for that procedure, unless specified by a footnote. All included/not included items for labor procedures listed between pages G10 and G33 are for component R&R and R&I procedures unless otherwise indicated in operation heading.”
DEG Estimating Tip: CCC-Toyota OPT OE Market Value Parts Vendor
Toyota has recently announced a new wholesale line of radiators that are NEW OE Parts with a full Toyota warranty, at a more competitive price. These parts will not automatically show up in CCC without adding them to your parts vendor.
Click here for Instructions how to add this profile to your vendor list.
DEG Estimating Tip: CCC –
Labor to Install Spare Tire on the Vehicle
When required, an additional 0.3 hours may be necessary to remove a spare tire from its storage location and install it on the hub, later remove the spare tire from hub and return it to the original storage location. Generally used when a road wheel is removed for repair and the spare tire is temporarily installed in its place.
DEG Estimating Tip: CCC – TESLA Database Now Available
CCC has officially launched Tesla vehicle database and improved VIN decoding options.
Please note, this is not an approval for every body shop to work on Tesla Vehicles. Non-approved Tesla body shops should still check with Tesla parts departments for part restrictions prior to working on the vehicle as well as understanding the dangers and risk involved working with high voltage systems.
Users should also note parts are updated frequently and should still confirm with TESLA EPC for most current and up to date information for correct part numbers and pricing.
Please submit DEG inquiries for any missing or outdated information for Tesla database in CCC at www.degweb.org.
Audatex – Welder Set up and Test Welds
Recent DEG inquiry 11232 Is welder set up and test weld included in welded panel replacement?
Audatex response is “Welder setup and test welds are not included in the labor allowance. Language regarding this has been added to a list of future considerations for the Database Reference Manual.”
CCC/MOTOR- Updates to GTE and RACED GTE –
CCC/MOTOR has updated both GTE (Guide To Estimating) and RACED GTE August 2017 with updates.
(Rev 8-17) All updated folders and topics in the GTE Table of Contents display a star, and all updates in a topic are marked in blue.
Page G3 General Information
Page G19 Roof Headliner
Page G34 Refinish Time Premise, Underside Colors, Matte/ Flat Refinishes, 4 Stage Refinish, Flexible panels/ components
The following changes were made in the RACED GTE.
Page G3 and G4 General Information Heading
Page G34 Refinish Time Premise, Underside Colors, 4 Stage Refinish
Page G43 Matte/ Flat Refinishes
Page G44 Flexible Panels/ Components
Mitchell: Detail LIne Notes It is important to review if any “Detail LIne Notes” apply to your part selection in Mitchell database. Important information can be found here for additional operations, parts required, one time use, or included operations when selecting a component part of the repair plan.
How to Add Three Stage Paint Calculations in Mitchell
For the system to recognize and calculate three stage paint finish labor, user must write the estimate as normal with refinish/ blend operations labor added. Click on the “REF SHEET” Tab>> Additional Operations>> Refinish>> Select “Three stage”. You can also enter quick code 933014 in the upper right corner, and the system will add “Three Stage”. Once you calculate the estimate, a line will appear for Three Stage Instead of the clear coat line.
First major panel or soft bumper/fascia cover: Add .7 per refinish hour (70%), after time has been added for jamb, jamb and interior, edge panel, and/or underside (when necessary).
Additional panel(s) and/or other refinish area(s): Deduct overlap (if applicable); add .4 per refinish hour (40%), after time has been added for jamb, jamb and interior, edge panel, and/or underside (when necessary).
Blend adjacent panel(s): Allow .7 per refinish hour (70%) for each panel(s)/refinish area(s) blended.
How to Add Three Stage Calculations in Audatex –
For the system to recognize and calculate three stage paint finish, the user must select Three Stage Paint option from the vehicle options. User must go to the Vehicle Category >>> Additional vehicle options >>> Paint >>> Select “Three Stage Paint user defined from the drop down menu.
Hint: You may also enter the color code. The system may recognize and automatically switch over to three stage.
Audatex’s Three-stage formula is: Setup time of 1.0 hour upon selection of the first major panel, plus 35% of Audatex estimate refinish labor.
Audatex’s blend formula is: 50% of Audatex estimate refinish labor after overlap consideration, including two-stage or three-stage allowances, if applicable for the panel to be blended.
How to Add Three Stage Calculation in CCC ONE:
For the system to recognize and calculate three stage paint finish, the user must select Three Stage Paint option from the vehicle options. Then user must go to the Vehicle Category >>> Options >>> Paint >>> Check off “Three Stage Paint:”
First major panel: Add 70% to refinish time
Each additional panel: Add 40% to refinish time
Each blended adjacent panel or area 70% of blend panel’s base refinish time
DEG Estimating Tip : Mitchell Pre and Post Repair Scan:
Mitchell has now included Pre and Post Repair Scan to its estimating system software. These lines can be access thru the “Ref Sheet >>> Additional Operations >>> Diagnostics” or Quick Code #’s 931127 for Pre Repair Scan and or 931128 for Post Repair Scan. It’s still up to the user to input an agreed upon labor and or dollar amount for actual labor charges.
DEG Estimating Tip: Audatex Labor Report:
The Audatex Labor Report Shows the operations that may be performed for each panel on the estimate. This report includes: the guide number where any overlap has been considered, the full labor of the panel before overlap consideration, and all operations that may be applicable for a specific estimate.
The Labor Report is specific for each vehicle and provides a breakdown of included operations. This report is viewable on screen or printable for any estimate. To view the Labor report; Select Estimate reports>>Document to view>> Select “Labor” from the drop down.
DEG Estimating Tip: Ability to Override Labor Category When Doing a Frame Replacement
All three estimating systems, Audatex, CCC and Mitchell, allow the user to manually override the labor type category when doing a frame replacement on a full frame vehicle.
Example: If the user wants to charge “MECHANICAL” on the Frame Replacement Labor, Mitchell and Audatex allow you to choose from the drop down menu “Mechanical” in the labor type column. In CCC, the user would need to code the labor line as “M” on the right side of the labor column.
DEG Estimating Tip: CCC / Audatex – Storage and Protection of Removed and Loose Parts
Recent user inquiry 11017 estimated work times do not include wrap parts & label and warehouse components that are removed from the vehicle; however, MOTOR’s estimated work times do Include normal care & handling of components that are removed from the vehicle.
MOTOR recommends negotiating “wrap parts & label and warehouse” with all interested parties, in the event such conditions are required.
Audatex states this also would be a manual entry in their system.
CCC Procedure Page Tip – Glass Urethane Preparation: In the Motor Guide listed under Stationary Glass, Windshield Glass and Back Glass, Special Notation states the following:
“Time for the removal of old adhesive, clean and preparation of sealing surfaces (vehicle and/or glass) should be estimated after an on the spot evaluation.”
Audatex Panel Repair: DEG Inquiry 10966 inquired about damage to an adjacent panel when replacing a welded on structural component.
Please see the DRM section 4-2 Labor exclusions:
• Replace labor does not include additional labor to repair the replaced panel and or adjacent panels which may become distorted, burned or damaged by welding, drilling, grinding and straightening.
• Additional labor for removal of parts that have been impeded by crash damage (access labor.) (Standard Manual Entry M62 is available.)
CCC Procedure Page Tip – Refinish Overlap on Grille: DEG Inquiry 10893 identified that the CCC estimating system was taking a refinish labor overlap deduction on a grille that was a separate color from the vehicle body. “If the grille and hood are two different colors, then they are two separate procedures like a bumper. Except the clear coat is a matte finish.”
No overlap deduction should be taken when calculating refinish time for items from this category.
The estimating system is not able to determine if the part is a different color or if it’s refinished during a procedure separate from the main component.
This will require a manual deletion of the “Refinish Overlap” if the part is a different color or if it’s refinished during a procedure separate from the main component.
A combination of items from this category refinished during a single, continuous procedure should be subject to the appropriate “Adjacent” or “Non-Adjacent” overlap formula deduction.
Refer to Inquiry 10893 for further details.
CCC Procedure Page Tip – Wheels: When replacing a wheel in CCC, the labor times that are included are listed in the following image. Please make note that wheel balancing and the cost of weights are not included, as well as the other items listed.
This information can be found under the wheel section of the Guide to Complete Repair Planning (click title to view entire document, this information is located on pages 6 & 7)
CCC Parts Search Function – Having trouble locating a part in the CCC One database? CCC has a search bar feature where you can search by a valid part number or part description. This is especially useful for damaged parts you are unsure about, but are able to access the part number from the part itself.
When using the part number search function, always exclude spaces, hyphens, dashes from the number when searching. Example: Instead of 72380-SDA-A01, use 72380SDAA01.
Audatex Custom User Defined Labor Rates – In the most recent Audatex software release, the program now allows users to make User Defined Labor Rate entries. This is especially helpful when working on complex vehicle designs with advance types of vehicle construction used. A user can now charge a separate rate for aluminum, carbon fiber or any other type of specialty material they are working on. A User Defined Rate can be accessed thru the “Rate Section.” The user can manually change the charge category on a specific labor or part line and charge the correct labor rate for that specific line they are working on.
Seam Sealer Application in Audatex – The labor to apply seam sealer is an included operation in Audatex but if there are any special processes required for the application to duplicate the appearance, masking or equipment setup would require manual consideration with a manual line. This can be found in DEG inquiry 10505
The Society of Collision Repair Specialists recently released a video also addressing seam sealer considerations, and the role they play in the corrosion protection process. Click here to watch the video.
Window Tint in Mitchell – Replacing the aftermarket window tint is a not included operation in Mitchell. This can be found in the Mitchell Estimating Guide under glass R&R and would require a manual line for the judgment time.
Second Color in CCC One – Refinish time for the underside of hoods, Lids or Gates does not include mixing of a different color. This is also true when selecting edging of a part. Both of these items can be found in the MOTOR Guide to Estimating on pages G37 and G38
Shop Materials in Mitchell Estimating – Labor times in Mitchell estimating do not take into account the cost of any materials. This would include the cost of hazardous materials recycling or disposal. This can be found in the Mitchell Estimating Guide on page P3. A link to the most current copy of the Mitchell Estimating guide can be found here and also on the DEG website.
Audatex Notes – Unlike CCC and Mitchell, Audatex does not make use of database generated labor notes. Audatex at times will use the part description to identify important information like Non-Reusable parts or color references. For example, a 2013 Ford Escape shows the Quarter Panel Glass as a NON-REUSABLE PART in the parts description.
Protect Interior in CCC One – Protection of components or interior during the repair is a not included operation in CCC One. This can be found in DEG inquiry 10435.
“After review, MOTOR’s estimated work times do not include protection of components and/or vehicle.”
Structural Component List in CCC One – On page G6 of the MOTOR Guide to estimating there is a list of structural components for Unibody and Body over frame vehicles. These components will show a lowercase “s” to the left of the labor amount on the estimate but that line will not automatically be calculated at the structural rate. End users need to add an “S” to column to the right of the labor amount in order for labor to calculate at the structural labor rate set in your system.
Aligning Hood Hinges in CCC One – Alignment of the Hinges is not included with Hood R&I/R&R or alignment in CCC One. This can be found in DEG inquiry number 10351
“Alignment of the Hinges is not included with Hood R&I/R&R or alignment. Hinge alignment is included with hinge R&I/R&R. Determining an estimated work time to align of the Hinges would require an “on the spot” evaluation when the estimate is being written.”
Labels in Mitchell Estimating System – Mitchell Estimating does not provide any allowances for information labels. These need to be addressed as estimate on site and by the number of labels being replaced. This can be found in DEG inquiry number 3417
Chipguard in Audatex – Audatex’s chipguard formula is 0.3 for the first panel and 0.2 per each additional panel but this does not take into account the size of the panel. DEG Inquiry 9478 shows that this formula accounts for up to 8” and if the requirements fall outside of the defined areas these additional needs would need to be accounted for manually.
Wheel Balance is not included with wheel replacement in CCC One– Balancing of the wheel is a not included operation when replacing a wheel in CCC One. This can be found in the footnotes of CCC and also in DEG inquiry 5404.
Option selection in CCC One – It’s important to have the correct options selected in the vehicle option’s tab on your estimating system. For example, when the Fog lamps are selected in the Vehicle Options tab, the Front bumper cover w/o fog lamps will not display. To see the Front bumper cover w/o fog lamps part, please deselect the Fog Lamp option. This can be found in DEG inquiry 9272.
Transparent Colors in Audatex – Some colors may require additional coats of base material or tinting of the primer sealer because they are more transparent than other colors. These additional steps would not be included in the Audatex refinish time and would require a manual line. This can be found in the Audatex DBRM on page 161:
“Some colors have been identified by the paint makers as very transparent. These colors may require tinting the primer/sealer or additional coats of base materials to achieve a correct match (hiding). If this is necessary to achieve a visual color match (hiding), any application of base color beyond the third base coat may require an adjustment of the refinish labor and material allowance.”
Clear Coat Inner Panels in Audatex – To make sure you receive clear coat for inner panels in Audatex you must have Two-Stage listed under the vehicle section of the estimate. This section is just above the vehicle options section.
Example 1 below shows Two-Stage next to Int. Refinish so this estimate will calculate clear coat for inner panels.
Example 2 below does NOT show Two-Stage next to Int. Refinish so this estimate would not calculate clear coat for inner panels.
This is very important to review with all estimates but most important when the estimate user has the option selected to NOT show the refinish breakdown under the refinish line.
Test Fit Parts – Test fit parts is a not included operation in all three estimating systems.
Audatex states in DEG Inquiry 2491 –
We have reviewed your inquiry and in the reference manual section 4-3, Replacement & Recycled Operations there is a statement under Included Operations (Front End Cover/Panel),… Reasonable adjustment and alignment [as defined by the manufacturer using conventional fasteners and/or hardware]. Our labor includes time for normal adjustment and alignment for fit, one time. If a part needs to be removed multiple times to duplicate these efforts, that is not included in our labor times.
CCC shows in Inquiry 9360 –
- Test fitting of a panel in-order to determine alignment/straightening of the adjacent panel(s) and or flange(s) is not included with the Outer Panel labor allowance.
Mitchell also states in DEG Inquiry – 6689
IF A TECHNICIAN DETERMINES THAT A TRIAL FIT IS REQUIRED TO CHECK FOR PROPER AND CORRECT FIT TO VEHICLE, THIS WOULD NOT BE INCLUDED IN R&I/R&R OF A COMPONENT.
Mixing toners in Mitchell is a not included operation – DEG Inquiry 9220 shows, Mixing individual toners from a mixing bank per a formula to create a quantity of paint for a specific paint color or code is not included in any published Mitchell labor time. It goes on to say that determining the correct color variation is not included as well and gives 2 examples of how retrieving that variation could be accomplished, Determining the correct variant of a specific paint code by utilizing variant card decks or by using an automated tool that examines the color of the vehicle finish to arrive at a correct formulation to mix toners to create a quantity of paint of a specific color is not included in any Mitchell refinish time.
Clear Coat Edges in CCC One – When repairing a panel if you need to refinish the edge you must select the “edging” option under the part. Doing this allows for refinish of the edge but does not include clear coat for the edge. To add clear coat to the edge you must right click the “Add for Edging” line of the estimate then select clear coat. This would be for most any panel that allows the user to edge.
Bumper prompt in CCC One – When selecting the bumper prompt option in CCC One it is important to consider how the bumper will be refinished. If you are painting the bumper cover with the vehicle BUT you need to add a flex to a different clear coat mix, CCC states in DEG Inquiry 5321;
According to the “Guide to Estimating,” page G36, “any component clear coated as a separate procedure,” is not included. If the Bumper Cover requires a different clear coat mix because of flex additives, a separate procedure is required. This holds true for the majority of flexible components and recommended refinishing techniques.
Manual change to a line of an estimate – If the estimate user changes a line in the estimate each estimating system notes that there was a change;
Audatex shows at the bottom of every estimate in the ops code that an asterisk * = User-Entered Value
CCC also states in the footer of an estimate that an Asterisk (*) or Double Asterisk (**) indicates that the parts and/or labor data provided by third party sources of data may have been modified or may have come from an alternate data source.
Mitchell shows at the end of an estimate that an asterisk * – Judgment item
Clear Coat Extension in Audatex – When refinishing a part it may be necessary to extending the clear coat to the edge of an adjacent panel. This formula is not supported in Audatex and the estimate user will need to select either the full refinish allowance or the blend refinish allowance, or create a manual entry for the operation they wish to accomplish. It would be up to the discretion and judgment of the professional estimate preparer to determine which operation best suits their repair situation. This can be found in DEG inquiry number 8462 .
Estimating Guides – When replacing a component with a used part it is important that you follow the recycled estimating guide for your system or you will likely not be capturing necessary labor items that are associated with the use of used parts.
CCC/Motor utilize the RACE guide and it can be found here.
Audatex shows Recycled included and not included operations in Audatex Database Reference Manual.
Mitchell does not print a separate guide for recycled assemblies but they can be found within the estimating system.
Cover and Protect interior in CCC – The additional work needed to cover and protect the vehicle during welding is a not included operation in CCC. The resolution for DEG inquiry number 9300 states ““Items that are not listed under the INCLUDED/DOES NOT INCLUDE heading for any given procedure have not been considered in the estimated work time development for that procedure, unless specified by a footnote.” Therefore, the additional work to cover and protect items are not included and should be an on the spot evaluation.”
Pre fit not included in Audatex – DEG inquiry 2491 shows that pre-fit in Audatex is a not included operation.
“We have reviewed your inquiry and in the reference manual section 4-3, Replacement & Recycled Operations there is a statement under
Included Operations (Front End Cover/Panel),… Reasonable adjustment and alignment [as defined by the manufacturer using conventional
fasteners and/or hardware]. Our labor includes time for normal adjustment and alignment for fit, one time. If a part needs to be removed
multiple times to duplicate these efforts, that is not included in our labor times.”
Seam Sealer in Audatex – Audatex states in DEG inquiry number 1157 that seam sealer is a body operation “The Audatex database includes the labor for seam sealing where required per the OEM manufacturer service procedures and this labor is allotted in the body repair allowance not the refinish allowance. The cost of body materials are not addressed within the Audatex database.” The Audatex time for replacement of a panel includes the labor to apply the seam sealer but does not included the removal of the existing seam sealer per DEG inquiry 2951.
CCC Seam Sealer – CCC states in DEG inquiry number 6781 that “Some replacement components may or may not be supplied with duplicated OEM caulk/seam sealer. This is not included in R&R time and requires an on-the-spot evaluation. “
Missing Labor – If the labor time for a component is missing from your estimating system you should not assume that the labor is included with another operation. Mitchel states in DEG inquiry 7872 that “it is not to be inferred that a component with no established Mitchell labor time has been included in another.” CCC/Motor say “All operations listed as included should display as “INCL” during the estimate process regardless if they have an estimated work time published” in DEG inquiry 7823
Pinch Weld Damage in CCC – The repair needed to address pinch weld damage after a vehicle has been setup on a frame machine is a not included operation in CCC. This can be found in the Motor Guide to Estimating on page G10 under the not included labor times.
CCC Spray Out Panel – One of the new additions to the Motor Guide to Estimating shows that “test spray out panel” is a not included operation with clear coat finishes. If you perform this operation during the refinish process you would need to create a manual entry for the time needed to “test spray out panel”. This can be found on page G36 in the Motor Guide to Estimating. All three estimating guides can be found on the DEG website www.degweb.org under Estimate Toolbox.
Clear Coat Extension in Audatex – Audatex does not have a clear coat only formula so if there is a need to extend your clear coat to an adjacent panel the user must select either the full refinish of the panel, blend for the panel or create a manual entry. An example would be when repairing a quarter panel and there is no line to stop the clear coat so you must clear into the roof and possibly the other quarter. This can be found in DEG inquiry 8462
Bleed brakes in CCC does not include bleeding the ABS pump – The estimated work time of 0.5 hour applied to Bleed Brake System is for those situations when the Brake Hydraulic Line is open at one or all four Suspension Points (caliper/wheel cylinder.) Bleeding the ABS Unit was not considered in the estimated time allowance for Bleed Brake System. This information can be found in DEG inquiry number 8843.
CCC Bumper Prompt Indicator – If the symbol <> is next to a bumper line on your estimate this indicates the bumper refinish operation WILL NOT be performed as a separate procedure from the other panels in the estimate. Meaning the user selected NO when asked if the bumper will be refinished in a separate procedure from the other panels. This symbol will only show on the printed copy of the estimate and selecting yes or no to the bumper prompt will impact how the estimate calculates overlap.
Labor Exclusions in Audatex – Page 54 of the Audatex Database Reference Manual has a list of labor exclusions that need to be considered during the estimate process. Below are a few items that are on the list
Removal of panel bonding adhesive material.
R&I of Injected / Structural foam.
Removal of part number labels.
A copy of the most current Database Reference Manual can be found on the DEG website under the Estimating Toolbox link.
Motor releases updated Guide to Estimating – The Guide to Estimating has been updated and can be found in your CCC estimating system by clicking the “Guide” icon on the right side of the screen. A full copy of the guide can also be found on the DEG website. Visit www.degweb.org and click “Estimate Toolbox” then select “CCC One”. Along with the Guide Motor has updated the RACE guide which is to be used when selecting recycled parts. The updated RACE guide can be found on the DEG website in the same area. For comparison the DEG has the previous versions of both guides listed on the website. Changes to the guide are shown in blue lettering with the online version. Below are a few quick notes about the updated Guide
- Page G10 under “Labor Time Does not include” has the addition – Test for water leaks (except Windshield, Back Glass, and Stationary Glass)
- Page G34 under “Prime and Block” Motor states Prime and block as a refinishing process
- Page G36 under “Clear Coat Finishes Does Not Include” has the additions – Texture matching and Test spray-out panel
Frame Machine Setup In CCC is Not Included – Due to the different types of frame machines used in the collision repair industry, labor times for frame machine set-up are not
developed by MOTOR, nor otherwise included in any operation. Each frame machine manufacturer may have its own unique configurations and setup processes. This can be found in the Motor Guide to Estimating on page G5.
Truck Bed Underside Refinish – Painting the underside of a bed is a not included operation in Audatex, CCC and Mitchell. This can be found in the below inquires:
The refinish allowance for the COMPLETE BED ASSEMBLY (GN 0511) includes the
following panels. The Audatex refinish allowance does not include the underside of the bed as
stated in the Database Reference Manual. The Audatex refinish time does not include inner
surface (backside) of the outer bedside panels. No changes are warranted at this time. The
database is working as designed.
Outer bedside panels
Inner bedside panels
Front bed panel
Fuel filler pocket
Exposed surface of bed floor
CCC 2990 –
Research Response: MOTOR stated:
According to the OEM, paint found on the underside of the pickup box side panel is an artifact of the factory refinish process (overspray). This may be evidenced by uneven paint application, bare spots, etc.
MOTOR does not take the position that the underside of the pickup box side panel should not be returned to pre-accident condition. However, determining the estimated work time to refinish the underside of the pickup box side panel in various stages of completeness and quality, if refinished at all, is best left up to the judgment of estimators using an on-the-spot evaluation.
LABOR ALLOWANCES ARE AS FOLLOWS.
REFINISH PICKUP BED ASSY COMPLETE (INCLUDES TAILGATE) ~STD BED ~~W/S-RUNNER MODEL…..#8.5 ~~W/O S-RUNNER MODEL ~~~REGULAR CAB, XTRA CAB…..#8.5 ~~~DOUBLE CAB…..#8.0 ~~STEPSIDE BED…..#8.5 #INCLUDES REFINISH FLOOR & INSIDE PANELS
LABOR ALLOWANCES DO NOT INCLUDE REFINISH UNDERSIDE. AT THIS TIME USER WILL HAVE TO MANAULLY SELECT REFINISH UNDERSIDE FROM CEG. NO CHANGES AT THIS TIME.
Bleed Brakes in CCC – The estimated work time of 0.5 applied to Bleed Brake System is for those situations when the Brake Hydraulic Line is open at one or all four Suspension Points. The .5 labor does not included bleeding the ABS system if necessary. This info can be found in DEG inquiry 8843
Complete vehicle refinish in Mitchell – Under Procedure 28 of the Mitchell Estimating Guide states that Refinish times are for new undamaged parts and not intended for calculating complete vehicle refinish.
Page 16 of the Mitchell Estimating Guide
Refinish times in this Guide pertain to NEW, UNDAMAGED PARTS and are
not intended for calculating complete vehicle refinish—single- or multistage.
The material for bagging a vehicle in Audatex – Audatex includes the time in the labor. However, the estimate preparer decides what is, or is not included in the Paint Materials. This can be found on page 182 of the Audatex Database Reference Manual.
Adhesive backing removal in CCC – The labor time in CCC for moldings, Nameplates and Emblems includes the installation time only. It does not include the time needed to remove the old adhesive backing. This can be found in the Motor Guide to Estimating on page G33 and also in DEG inquiry 7698.
CCC Footnotes Take Precedence – Footnotes may contain vehicle specific information and the content of footnotes is in addition to and takes precedence over, information in the Guide to Estimating pages for the operation indicated. This can be found in DEG inquiry number 8659.
Collision Access – Before starting repairs or even the estimate, it may be necessary to cut, push or pull damaged panels to gain access to the vehicle. This is a not included operation in all three estimating systems.
Audatex – Located on Page 54 under labor exclusions in the Database Reference Manual is:
Additional labor for removal of parts that have been impeded by crash damage (access labor). (Standard Manual Entry M62 is available).
CCC – Page G-10 of the Motor Guide to Estimating under “Time Does Not Include” states:
Cutting, pulling or pushing collision damaged parts for Access
Mitchell – Shown in Additions to Labor Times on page P3 of the Mitchell Estimating Guide is:
Access Time Remove extensively damaged parts by cutting, pushing, pulling, etc.
Not every chip guard is the same in Audatex – Replacing the chipguard on a vehicle may require additional operations that are specific to a vehicle. Audatex states “ Chipguard defines the Audatex automated formula for this operation. When special requirements are needed for a specific vehicle, the estimator would have to account for those requirements manually. No changes warranted at this time” in DEG Inquiry 8452.
Car Cover in CCC – During the repair process it may be necessary to cover the vehicle to prevent overspray. This operation may be performed multiple times and each time you cover the vehicle, then remove the cover a labor value of .2 should be added. CCC/Motor state in DEG inquiry number 8533 “Since the operation may be performed multiple times during any given repair process, an on-the-spot evaluation is required to determine how many times this operation should be utilized, and who should perform this operation.” Furthermore the inquiry states the material costs are not included in any labor time and that Material costs and cost categories must be determined by the repair facility.
Frequently asked questions in the Audatex Database Reference Manual – Section 5-2 of the Audatex Database Reference Manual (DBRM) covers 40 questions that you may find helpful during the estimate or repair process.
Does bagging and masking include the cost of the bag?
When you replace a floor pan with Audatex does the paint labor allowance include both sides of the pan, or just the part inside the trunk?
These are just a couple of questions that are answered in the FAQ section on pages 176-184 of the DBRM. If you do not have a copy of the Audatex DBRM, the MOTOR Guide to Estimating, or Mitchell’s Collision Estimating Guide you can visit the DEG website (www.degweb.org) and links to all three estimating system resources are located at the top of the page.
Bleeding The Coolant System – After the replacement of a coolant component it may be necessary to remove the air from the system, or “bleed” the system. This process may require opening a valve to remove the air, similar to a brake caliper, but can require more complex procedures of attaching a vacuum machine and/or following more detailed OEM-specific instructions. These procedures are “not included” operations with Audatex and Mitchell estimating software. This can be found in the procedural pages of both products, but also in DEG inquiries 3761 and 3851.
CCC/Motor states this operation is included with the labor of the coolant part.
If you are replacing a coolant part in CCC and do not think the time is adequate to replace the part AND bleed the coolant system you can submit an inquiry to the DEG and we will address the labor time with CCC. Submit an inquiry by visiting the DEG website at www.degweb.org and clicking the green arrow that says Open Inquiry.
Adding a new Aluminum rate category in CCC – Aluminum repair is becoming more common, and if you have CCC One you have the option of adding an aluminum rate category; outlined in the procedure below. Audatex and Mitchell do not currently allow the end-user to create a new rate category, and it must be accounted for manually.
- Navigate to the profile under the configure link:
- Select the profile you would like to change
- On the left side expand the estimating folder, then rates folder and click Labor
- Click “Add Charge Category”
- Input the Name of the category and dollar amount. Remember the code # for future use
- Once the rate category is in the system you can add it to a repair or replace line by clicking the box next to the labor amount and inputting the code # for the new aluminum rate
Feather Prime and Block is a refinish operation – All three estimating systems state the Feather Prime and Block (FPB) operation is a refinish procedure.
Audatex – Has the option to add FPB to a repair panel but also states in DEG inquiry number 8061:
“FPB is recognized as a refinish operation and is so denoted within the body of the estimate”
CCC – Says FPB is a refinish operation in DEG inquiry number 6824:
“Prime and Block is a refinish operation and is not included in any labor operation. “
Mitchell – Just like Audatex and CCC Mitchell states FPB is a refinish operation in DEG inquiry number 3727:
“FEATHER, PRIME & BLOCK IS THE NOT-INCLUDED REFINISH OPERATION”
Remember to setup your Audatex profile to calculate FPB materials. This can be found in a previous estimating tip.
Audatex Feather Prime and Block – In order to calculate for materials, Audatex users must go into each unique profile within the estimating system and define the materials rate for Feather Prime and Block in the rate tab. Like all undefined rates, this will default to $0.00 until defined by the user. During the estimate preparation process, you must factor the necessary time for feather, prime and block into the repair time, and then allocate the portion of the total repair hours that they want apply to the Feather, Prime and Block operation.
Audatex Labor Report – Labor times listed in the Audatex estimating system are constructed differently than other estimating products, and uniquely use an “inside out” approach to defining labor units. Audatex provides an Audatex Labor Report, which documents the approach used in the development of their published time. This report can be printed along with the estimate and can be useful in determining things such as included operations and overlaps deductions. Below is an excerpt from the Audatex P-Pages (DBRM):
Audatex Labor Report
Shows the operations that may be performed for each panel on the estimate. This report includes:
- the guide number where any overlap has been considered
- the full labor of the panel before overlap consideration
- all operations that may be applicable for a specific estimate
The Labor Report is specific for each vehicle and provides a breakdown of included operations. This report is viewable on screen or printable for any estimate.”
Also, don’t forget that in the back of the P-Pages in Audatex is a frequently asked questions section. There are 40 questions with answers that could help during the estimate/repair process.
Estimating systems contain information to assist in producing an estimate to document the repair of a collision damaged vehicle, however each information provider stated that their products are to be used as a guide. The information is a tool, but cannot replace the experience of the trained professional, physically inspecting the damage and performing the repair.
CCC – On page G10, the Motor Guide to Estimating states “The times reported in this publication are to be used as a guide only”
Audatex – On page 50, the Database Reference Manual states “Labor supplied in an Audatex estimate is intended for use as a guide for collision repair.”
Mitchell – On page 2, the Collision Estimating Guide states “THE LABOR TIMES SHOWN IN THE GUIDE ARE IN HOURS AND TENTHS OF AN HOUR (6 MINUTES) AND ARE FOR REPLACEMENT WITH NEW, UNDAMAGED PARTS FROM THE VEHICLE MANUFACTURER ON A NEW, UNDAMAGED VEHICLE. Any additional time needed for collision DAMAGE ACCESS, ALIGNMENT PULLS, NON-ORIGINAL EQUIPMENT or USED PARTS should be agreed upon by all parties. Times for some operations are applicable after necessary bolted, attached or related parts have been removed. Exceptional circumstances, including all the sub-operations or extra operations, are indicated as notes throughout the text or are identified in the Procedure Explanations. The actual time taken by individual repair facilities to replace collision damaged parts can be expected to vary due to severity of collision, vehicle condition, equipment used, etc.”
Refinish edge and refinish inside is 2 different operations with CCC ONE. In DEG inquiry 8374 CCC states: “depending on the refinish damage and/or refinish requirements one or both may be selected” they go on to define the 2 as follows,
Visualize a driver side front door:
1. The exterior surface paint time is for the door skin. This is the surface that faces outside of the car when the door is closed.
2. The “inside” is the inside of the door shell; this is the surface area that faces the driver and interior of vehicle when the door is closed.
3. The “edge” is the area between the exterior and interior surface. This would be the crimped area as well as the portion of the door which the user describes as the “jamb” area. This is the area that faces the lock pillar.
Weld Damage – Weld damage is a not included operation in all three estimating systems.
Audatex – On page 56 of the Database Reference Manual it states the following under Labor Exclusions:
“Replace labor does not include additional labor to repair the replaced panel and or adjacent panels which may become distorted, burned or damaged by welding, drilling, grinding and straightening. “
CCC – Page G39 of the Guide to Estimating shows:
Suggested refinish operation times do not include additional time for repair of damage to adjacent panels resulting from normal cutting, welding and grinding procedures. The amount of damage can vary considerably depending upon process and technique used by the servicing technician and, therefore, is impractical to anticipate in this publication. MOTOR recommends these factors be considered before finalizing any repair cost estimate. Typical areas to be considered are
Illustrated below “
Mitchell – The Mitchell guide shows the following on page P16 under Not Included Operations:
“Feather, Prime & Block paint damage to adjacent panel and/or panels joined by welding due to burn damage (see Feather, Prime & Block definition under Refinish General Information”
Covering Vehicle For Weld Damage – Covering the interior and adjacent panels to prevent weld spark damage during welding is a not included operation in CCC. This is explained in DEG inquiry number 7851:
“According to the MOTOR Guide To Estimating, “Items that are not listed under the INCLUDED/DOES NOT INCLUDE heading for any given procedure have not been considered in the estimated work time development for that procedure, unless specified by a footnote.” Therefore, the additional work to cover and protect items are not included and should be an on the spot evaluation.”
LKQ Quarter in CCC – When replacing an LKQ quarter panel in CCC the labor time is for more than just the outer skin unless noted with a footnote. As seen in DEG inquiry 4817.
“Please note that replacing the OEM quarter panel and replacing a LKQ quarter assembly are “apples and oranges” comparisons. According to the MOTOR Recycled Assemblies Guide To Estimating, page G29, “Assembly is serviced with quarter outer panel, quarter inner structure, wheelhouse, lock pillar and extensions.” According to the OEM GTE, Page G22, “Quarter panel R&R times are generally based upon replacement at the factory seams.”
If replacing an LKQ part in CCC the RACE Guide from Motor should be utilized. This guide can be found on the DEG website.
Bagging or Car Cover in Audatex – The labor for “bagging” or “car Cover” is an included operation with Audatex refinish but as seen on page 180 of the Audatex P-Pages the estimate preparer decides what is, or is not included with the paint materials. Having a paint materials list displayed in your facility could be a useful tool when negotiating what is or is not included.
P-pages. Estimate guides or P-pages are a critical part of the estimate process. Each guide shows included and not included items but also key information for refinishing and common labor options like color sand and buff. A current copy of all three estimating system’s P-Pages can be found on the DEG website. It’s important to know the P-Pages for your system but it’s just as important to know the P-pages for a system you do not have. CCC has new additions or changes in blue text and Audatex creates a strike through for changed text. Remember to utilize the RACE guide for used parts in CCC and the Recycled column in Audatex.
Mixing Paint – It is important to know which processes are included, and more importantly not-included, in your specific estimating system. The Audatex refinish allowance accounts for mixing the color for the factory paint code and one tint cycle to match the paint on the vehicle. See inquiry 8089. Mitchell includes “mix materials” in their refinish procedure, but “color match or tinting” is not included. See inquiry 8092. CCC includes retrieving accurate color information, including paint chip, and the mixing of additives (ex: thinner / reducer / hardener etc.) to the premixed color; This is referred to as “mix paint.” Test spray-out panel and tinting to achieve color match is not included in Motor Crash Estimating Data refinish allowance. Mixing Systems enable refinishers to mix the desired color by combining paint toners; this formulation of color is not included. See inquiry 4486.
Labor Prompts in CCC – Labor prompts need to be setup for Edging, Underside, Inside, Bumper refinish, Aim Lamps and Evacuate/Recharge in CCC ONE. These prompts can be displayed when writing an estimate and you set the “default” in the profile section. Go to Configure, Profiles, Select your profile, and then click Labor Prompts. This must be done for each profile in your system.
Audatex Feather Prime and Block – In order to calculate for materials, Audatex users must go into each unique profile within the estimating system and define the materials rate for Feather Prime and Block in the rate tab. Like all undefined rates, this will default to $0.00 until defined by the user. During the estimate preparation process, you must factor the necessary time for feather, prime and block into the repair time, and then allocate the portion of the total repair hours that they want apply to the Feather, Prime and Block operation.
Fabrication of Sleeves – Creating a sleeve or backing plate is not included in CCC. Audatex and Mitchell included the labor for sleeves as long as it is from existing stock. DEG Inquiries 6405, 3856 and 3857
Drilling Backup Sensors – Drilling the hole for a backup sensor is a not included operation in Audatex and CCC
Audatex – Per the Audatex DBRM section 4-2 “Labor for drilling necessary to attach parts (e.g., ornamentation, antennas, etc.) and DEG reference inquiry 7816
CCC – Has an Add if required option in the estimating system. Additional information can be found in the estimating guide on page G10 “Drilling, modification or fabrication of mounting holes”
Reset of Electrical Components – The resetting of electrical components is a NOT included operation in Audatex, CCC or Mitchell. Air bag lights, initializing of a power window, and steering angle sensors are just a few examples of items that require a manual line for the labor amount needed. 7465 , 6710 , 5845
Foam – The labor for application or removal of foam is not included in CCC or Audatex and requires a manual line for the labor amount needed. Materials for the foam are not included as well. 2481 and 5223
Wash Vehicle – Do you wash or clean a vehicle before repairs?? This is a not included operation in CCC and needs to be added to the estimate. DEG inquiry 6948
Audatex A/C Lines – When replacing an A/C line in Audatex the labor time allocated is for basic disconnect and connect of the line. It does not include the time needed to remove the line from the vehicle. That would need to be a manual entry as per DEG Inquiry 4818
Missing Labor – Just because there is no labor time in the system DOES NOT mean the labor is included with another operation. Inquiry 7987 is a great example!!!!!